Privacy Policy & Cookies Policy

1. Introduction

Artin3D is a 3D printing service operating in Bangladesh.

We are committed to protecting your personal information in accordance with applicable laws of Bangladesh, including the Digital Security Act 2018, ICT Act 2006, and Consumer Rights Protection Act 2009.

By accessing or using our website and services, you agree to this Privacy & Cookies Policy.

2. Information We Collect

We collect information in the following ways:

A. Personal Information

When you:

Place an order
Request a quotation
Upload 3D models
Contact us

We may collect:

Full name
Mobile number
Email address
Billing address
Shipping address
Payment information

B. Uploaded 3D Design Files

When you upload STL, OBJ, 3MF, or other files:

Files are used strictly for quotation and production purposes.
We do not sell, distribute, or publish your design files.
Files remain your intellectual property unless otherwise agreed in writing.

C. Automatically Collected Information

We may collect:

IP address
Browser type
Device type
Website usage data
Date and time of access

3. Purpose of Data Collection

We use your information to:

Process and deliver orders
Provide customer support
Communicate order updates
Improve our services
Prevent fraud or unauthorized activity
Comply with legal obligations in Bangladesh

We do not sell or rent personal data to third parties.

4. Payment & Financial Information

Payments may be processed via:

Mobile Financial Services (bKash, Nagad, etc.)
Bank transfer
Payment gateways

We do not store full debit/credit card details on our servers.
All payment processing follows secure industry practices.

5. Data Protection & Security

Artin3D implements reasonable administrative, technical, and physical safeguards to protect your information against:

Unauthorized access
Data breaches
Alteration
Misuse

In case of any data security incident, necessary steps will be taken as required under Bangladeshi law.

6. Cookies Policy

What Are Cookies?

Cookies are small data files stored on your device when you visit our website.

Why We Use Cookies

We use cookies to:

Enable website functionality
Improve performance
Analyze visitor behavior
Enhance user experience

Types of Cookies

Essential Cookies – Required for core website features
Analytics Cookies – Used for traffic analysis
Marketing Cookies – Used for advertising (if applicable)

You may disable cookies through your browser settings. However, some features may not function properly.

7. Data Retention

We retain customer information:

For order processing and recordkeeping
For accounting and tax compliance
As required by applicable laws in Bangladesh

3D design files may be deleted after order completion unless otherwise agreed.

8. Disclosure of Information

We may share limited information with:

Delivery partners
Payment processors
Hosting providers
Government authorities (if legally required)

We do not disclose personal data without lawful reason.

9. Your Rights

As a user in Bangladesh, you may request:

Access to your stored data
Correction of incorrect information
Deletion of data (where legally permitted)
Withdrawal of marketing consent

To make a request, contact us using the details below.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age without parental consent.

11. Policy Updates

Artin3D reserves the right to modify this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.

12. Contact Information

If you have any questions regarding this Privacy & Cookies Policy, please contact:

Artin3D
House-30, Road-03, Block-B, South banasree, Dhaka, Bangladesh, 1219
Bangladesh
Email: Artin3d007@gmail.com
Phone: +880 1845-348757